Ruby Slots Casino Terms & Conditions

1. Acceptance and eligibility

These Terms & Conditions form an agreement between you and Ruby Slots Casino in relation to your use of the website, account services, games and any other features made available through the platform. If you do not agree with these terms, you must not use the website or open an account. We recommend that you keep a copy of these terms for your records.

You must be at least 18 years old and legally permitted to participate in online gambling in the location where you are accessing the service. You are responsible for checking the laws that apply to you before using the website. Access may be restricted in some locations, and we may refuse access where participation is not permitted or where we cannot complete required checks.

You may only use the service for your own personal and lawful purposes. An account must not be opened or used on behalf of another person, business or organisation. You must not allow another person to use your account, and you must not sell, transfer, assign or otherwise make your account available to someone else.

Account information and verification

When registering, you must provide information that is accurate, current and complete. This may include your name, date of birth, residential details and other information needed to confirm your identity, age or eligibility. You must update your details if they change. Providing false, misleading or incomplete information may result in access being restricted, an account being suspended or transactions being reviewed.

We may carry out identity, age, location, payment and security checks at any stage. You may be asked to provide documents or other evidence before an account can be opened, before funds can be processed or when unusual activity is identified. If requested information is not provided within a reasonable period, the relevant account or transaction may be placed on hold while checks are completed.

2. Accounts, gameplay and transactions

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure on our part. Use a strong password, do not share your security information and notify us through the available support channels if you believe your account has been accessed without permission. We may ask you to change your password or complete additional security checks.

Games are played using the rules displayed on the website at the time of play. These rules may explain how a game operates, how outcomes are determined and how any displayed win is calculated. You should review the relevant game information before placing a wager. Technical interruptions, communication problems or other events outside reasonable control may affect access to a game or transaction.

A wager is treated as accepted only when it is recorded by the platform. You should check the details of each wager before confirming it. Once accepted, a wager generally cannot be cancelled unless the applicable game rules or the available service specifically allow this. If a game is affected by a material technical error, an obvious pricing or display mistake, or another system fault, the relevant play or transaction may be reviewed and corrected in accordance with applicable rules and law.

You must use only payment methods that belong to you or that you are authorised to use. Payments may be subject to verification, processing checks, minimum or maximum amounts and other conditions displayed on the website. We do not accept responsibility for fees charged by banks, card providers, payment services or other third parties. You should confirm any applicable charges before completing a transaction.

Funds credited to your account are for use on the platform and must not be used for unlawful activity. You should not deposit more than you can afford to lose. A payment may be delayed, rejected or returned where information is incomplete, a payment method is unsupported, a security check is unsuccessful or the transaction may breach applicable requirements.

Any request to withdraw available funds may be subject to identity checks, payment verification, account review and the rules applying to the relevant payment method. We may return funds to the original payment method where appropriate. We do not promise a particular processing period, as timing can depend on checks and third-party providers. You are responsible for providing correct payment details.

3. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not chase losses. If gambling stops being enjoyable, affects your relationships or finances, or feels difficult to control, stop using the service and seek independent support from an appropriate Australian gambling-help organisation or health professional.

Tools or restrictions may be available to help you manage your play. These may include deposit controls, session reminders, account breaks or self-exclusion. Availability and operation can depend on the service and the requirements that apply to your account. A request to close or restrict an account should be made through the support options shown on the website. You must not create a new account to avoid a restriction.

You must not use the website while affected by alcohol, drugs or any other substance that may impair your judgement. You must also not use the platform in a way that involves fraud, money laundering, theft, collusion, manipulation, harassment or any other unlawful or abusive behaviour.

• Use automated systems, bots, scripts or software intended to interfere with the platform or gain an unfair advantage.
• Exploit a technical error, vulnerability, bonus error or other unintended feature.
• Attempt to access another person’s account or obtain, use or disclose another person’s information.
• Use multiple accounts, false identities or payment methods that are not authorised for your use.
• Interfere with the security, availability, operation or integrity of the website.
• Publish or transmit content that is unlawful, threatening, abusive, discriminatory or harmful.

4. Promotions, privacy and website content

Promotions, bonuses, tournaments and other offers may be subject to separate terms. Those terms will explain the eligibility requirements, qualifying activity, expiry arrangements, contribution rules and any other conditions that apply. If a promotional term conflicts with these general terms, the promotional term will apply to that offer only. You should read the full conditions before participating.

A promotion must not be claimed or used through fraud, abuse, collusion, multiple accounts or any other conduct intended to obtain an unfair benefit. We may refuse, withdraw or correct a promotion where there has been an error, misuse or a breach of the relevant conditions. Promotional offers are not a guarantee that you will win, and participation does not remove your responsibility to gamble within your limits.

Personal information is handled in accordance with the Ruby Slots Casino Privacy Policy. The Privacy Policy explains what information may be collected, why it may be used, how it may be shared where permitted, and the choices available to you. By using the service, you acknowledge that information may need to be processed for account administration, security, compliance, payments, customer support and responsible gambling purposes.

The website, branding, text, graphics, software, game displays and other materials are owned by or used with permission by the relevant rights holder. You may use the website for personal access only. You must not copy, modify, reproduce, distribute, frame, reverse engineer or commercially exploit any part of the service unless you have written permission or the law expressly allows it.

Links to third-party websites or payment services may be provided for convenience. Those services are controlled by third parties and may have their own terms and privacy notices. We are not responsible for content, availability, security or performance outside the Ruby Slots Casino platform, and you should review the relevant third-party information before using an external service.

5. Suspension, liability and changes to these terms

We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, activity presents a security or compliance concern, a payment is disputed, or continued access may be harmful to you or the platform. We may also restrict a game, feature or transaction when required for maintenance, investigation, responsible gambling reasons or legal compliance.

If an account is closed or suspended, we may review related activity and transactions before deciding what action is appropriate. Any available balance will be handled in accordance with applicable law, the relevant game and payment rules, and the outcome of any required checks. Amounts connected with fraud, unlawful conduct or a proven breach may be withheld where legally permitted.

The service is provided subject to availability and may be changed, interrupted or withdrawn. To the extent permitted by law, we are not responsible for loss caused by events outside reasonable control, including internet failures, device problems, telecommunications outages, payment-provider issues, malicious attacks or other technical events. Nothing in these terms excludes or limits a right or guarantee that cannot lawfully be excluded under Australian consumer law.

You must take reasonable care when using the website, including protecting your device, keeping software updated and checking that transactions and account information are correct. We are not responsible for loss caused by your failure to protect your credentials or by your use of an unsafe device or connection, except where the law provides otherwise.

These terms may be updated from time to time to reflect changes to the service, legal requirements, security measures or business practices. The latest version will be made available on the website and will apply from the stated effective date or, where no date is shown, from publication. If you continue to use the service after an update, you accept the revised terms. If you do not agree, you must stop using the service.

If you have a question or complaint about these terms, your account or a transaction, please use the support and contact options made available on the website. We may ask for information needed to identify your account and investigate the issue. These terms are governed by the applicable laws and courts relevant to the service and your location, subject to any mandatory rights or protections that apply to you.