Privacy Policy | Ruby Slots Casino

Information we may collect

When you visit the Ruby Slots Casino website, create or use an account, contact support, or take part in gaming and account activities, information may be collected and handled to provide the website and its services. The information collected depends on how you use the site and the features you access. You should only provide information that is accurate, current and relevant to your account.

Account and contact details

Account information may include your name, date of birth, residential details, contact details, username, account preferences and information used to help keep your account secure. We may also keep records of communications with you, including questions, requests, complaints and information provided when you contact customer support.

Verification information

To help confirm your identity, age and eligibility to use relevant services, we may handle verification information and documents. This can include information shown on identity documents, proof of address, information about the source or ownership of funds where checks are required, and records of checks completed. Verification information may be reviewed to help prevent identity misuse, fraud, money laundering and other unlawful or harmful activity.

Payment and transaction records

We may receive or record information about deposits, withdrawals, payments, refunds, gaming activity, account balances and other transactions. Payment providers may process card or other payment details on their own systems. We may receive information needed to confirm a transaction without necessarily receiving or storing complete payment credentials. Transaction records help us operate your account, respond to payment questions, identify unusual activity and meet record-keeping obligations.

Device, usage and cookie data

When you use the website, technical information may be collected automatically. This may include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links selected, access times and information about how the website performs. We may also use cookies and similar technologies to remember preferences, keep sessions working, support security, understand website use and improve the user experience.

How information is used

Information is used for purposes connected with operating a secure and reliable online casino website. The main purposes may include the following:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing gaming features, website functions and customer support.
Confirming identity, age and account information where checks are needed.
Carrying out anti-fraud, security, responsible gaming and other risk checks.
Detecting, investigating and preventing suspicious, unauthorised or unlawful activity.
Communicating with you about your account, transactions, service updates, requests and important operational matters.
Sending marketing communications where permitted and where you have chosen to receive them.
Personalising or improving website content, performance and functionality.
Keeping records and meeting applicable legal, regulatory, financial, security and compliance obligations.
Understanding website usage through aggregated or otherwise appropriately protected information.

We may use information where it is necessary to provide a service you have requested, to protect the security and integrity of the website, to comply with obligations that apply to online gambling services, or to pursue legitimate operational purposes. Where consent is requested, you may choose whether to provide it, subject to any information that is necessary to create or operate an account.

If you do not provide information that is needed for account administration, verification, payments, security or legal compliance, some services or account functions may not be available. We aim to collect information that is reasonably relevant to the purpose for which it is used and to avoid using it for unrelated purposes unless permitted or required.

Sharing, security and retention

Information may be shared with organisations and service providers that help operate the website and provide related services. Depending on the activity involved, this may include payment providers, identity and verification providers, technology and hosting providers, customer support tools, security services, professional advisers and providers that help detect fraud or manage risk. These parties should only receive information relevant to the services they perform and may be required to protect it.

Information may also be disclosed where necessary to protect players, the website or other people; to investigate suspected fraud, abuse or unlawful activity; to enforce applicable terms; or to respond to a valid request from a court, government body, law enforcement agency or other authorised party. If the website or its operations change, information may be handled as part of a business transfer or restructuring, subject to appropriate protections.

Reasonable administrative, technical and organisational measures are used to help protect information against unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, account safeguards, monitoring, secure transmission and procedures for handling incidents. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Information may be processed or stored by service providers in Australia or another location, depending on how the relevant service is delivered. Where information is handled by another organisation, appropriate arrangements are intended to support its protection and proper use. Access to information is limited according to business, security and compliance needs.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or allowed. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational considerations.

Cookies, your choices and privacy requests

Cookies and similar technologies

Cookies are small files or similar technologies that allow a website to recognise a browser or remember information between visits. Ruby Slots Casino may use necessary cookies to support login sessions, security and core website functions. Other cookies or similar tools may help remember preferences, understand traffic, measure performance or support relevant communications. The availability and use of cookies may change as website features develop.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work as intended, and you may need to enter preferences or login information again. Browser settings vary, so refer to the help information for your chosen browser for instructions.

Access, correction and deletion

You may ask for access to personal information held about you and request correction if it is inaccurate, incomplete or out of date. You may also ask for deletion of your information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible in every situation. For example, some information may need to be retained for legal, security, fraud prevention, dispute resolution or transaction record purposes.

Withdrawing marketing consent

If you have agreed to receive marketing communications, you can withdraw that consent at any time by using an unsubscribe option included in a marketing message or by contacting us. You may ask to stop promotional emails, messages or similar marketing communications. Withdrawing marketing consent does not affect the lawfulness of marketing already sent and does not stop important service messages about your account, transactions, security or changes to the website.

How to make a privacy request

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@rubyslotscasino.click. Please describe your request clearly and provide enough information for us to identify the relevant account and respond securely. We may need to verify your identity before providing information or making changes. This helps prevent information from being disclosed or changed without authorisation.

We will review privacy requests and respond within a reasonable period, taking account of the nature and complexity of the request. If a request cannot be completed in full, we will generally explain the reason, subject to security, confidentiality and legal restrictions. You may also contact us about a concern regarding how your information has been handled, and we will consider the concern through the appropriate support process.

This Privacy Policy may be updated from time to time to reflect changes in website features, services, technology or privacy practices. The current version published on the website applies to information handled under the policy. Players should review this page occasionally for updates. Continuing to use the website after an update may indicate acceptance of the revised policy where acceptance is required, while any rights that cannot be removed by policy will continue to apply.